Returns

Christmas Returns

Orders placed between 1st and 24th December can be returned until 25th January. For purchases made from 25th December onwards our normal returns policy will apply.

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At Salt Dog Cycling our priority is to ensure that you are happy with your purchase. In the unlikely event that you are not, please feel free to return your goods within 30 days of the purchase date for a full exchange or refund.

Salt Dog Cycling conforms to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a flexible returns policy and are happy to accept items back for either a refund or exchange if they don't fit or if you've ordered the wrong item.

Salt Dog Cycling will offer a refund or exchange as long as the items have not been used in anyway and in their original packaging and in resalable condition.

Please Note: Do not tape up, or attach labels direct to the retail packaging, please wrap the product first. As a refund won’t be given if the packaging is damaged in this way.

Cycling shoes that have had cleats fitted, moulded or showing signs of wear will not be eligible for return, refund or exchange.

If you wish to exchange an item for any reason, the quickest way to do this is to place a new order for the items that you want and to return the other items for a refund.

Postage is non-refundable.

Goods returned after 30 days will not be refunded or exchanged and will be returned to you at your cost.

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To Return Your Purchase

Simply post your item with our returns form stating whether you would like a refund, exchange or have a warranty issue.

Before returning your item(s), please email: info@saltdogcycling.com

Click Here To Download The Returns And Exchange Form 

Please provide us with details of why you wish to return your purchase, as it will helps us to give the best service possible and review the products we stock.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (In original packaging and including all warranty cards, manuals and accessories).

Send your goods securely packaged by a recorded delivery method, and including a copy of your receipt and the returns form to:

Refunds will be processed using the same method of payment used for the original purchase.

Refunds will be processed as quickly as possible but it normally takes a few days for it to go through the bank system.

For Exchange and refund enquiries please email: info@saltdogcycling.com

International Returns

We can't offer exchanges on international orders, please place a new order for the items that you want.

Please ensure this message is clearly visible on the exterior of the package: "Returned Goods - Failed Sale".

Refunds on international returns will include only the amount paid for the products and do not include refunding duties, taxes and fees, this will need to be reclaimed from your local customs office.

Warranty

All Items are covered under the standard product/manufacturer's warranty.

On receipt of your returned goods we will carry out a warranty inspection and contact you.

We will also keep you informed with how your warranty claim is being processed.

Proof of purchase will be required with all potential warranty claims.